Support

Help with Punch, the pocket marketing app for creators.

Email: support@pauram.com. We usually reply within two business days.

Common questions

Punch didn't remind me to post

Open Punch, tap the gear on the Today screen and check that reminders are on. Then open iPhone Settings, tap Notifications, then Punch, and make sure Allow Notifications is on.

How do I post what Punch writes?

Tap Copy or Open on a post. Punch copies the caption and opens the app you picked. Paste it into your post, then come back and tap "I posted it" to keep your streak.

My sales aren't showing up

For Amazon KDP, DistroKid or Bandcamp, download the sales report from that site and open it with Punch (Share, then Punch). For connected stores, open Settings in Punch and tap Sync sales now. Sales from the same report are only counted once.

How do I restore Punch Pro on a new iPhone?

Open Punch, tap the gear, then Restore purchases. Use the same Apple ID you subscribed with.

How do I cancel Punch Pro?

Open iPhone Settings, tap your name, then Subscriptions, then Punch. Cancel at least a day before the trial or period ends.

How do I delete my data?

Delete drops, posts or sales inside the app, or delete the app to remove everything on your iPhone. To remove the iCloud copy, open iPhone Settings, tap your name, then iCloud, Manage Storage, Punch.